PENNY LANE COMPUTERS – LAPTOP SERVICES

Repair Service

Penny Lane Computers (PLC) specialise in laptop repairs with offices in both Ipswich and Norwich. PLC are one of the largest repairers of laptops in the area. PLC have 3 different workshops in Ipswich and 1 workshop in Norwich. Customers can call into the Ipswich or Norwich office and speak to an engineer about their problems. Staff are courteous, polite and very knowledgeable. Estimates are given before any work is undertaken,allowing the customer to take full control of his/her costs with no hidden charges. All work is carried out by qualified engineers and estimates for repair work is given prior to the work  being carried out, leaving you the customer in control of the situation.

Insurance Quotations

Accidents in the home are quite common, particularly with laptops. Many home insurance policies cover laptops for accidental damage. Penny Lane Computers provide an 'Insurance Quotations' service where they will strip down a damaged laptop and provide a quotation on letter headed paper, that can be submitted to an insurance company for a claim of accidental damage. There is a charge for this service.

Trade In Your Laptop

If your laptop is not repairable you can always trade it in against a new one. We can use the good parts from your old laptop to help repair some one else's laptop. You can rest assured knowing that your old laptop is not just being scrapped and at the same time obtaining a discount on a new laptop. Equally you can take your old laptop home with you.

New Laptops

Penny Lane Computers stock a large number of laptops for use in the home or business. Their prices are competitive and our customer service and expertise is second to none.

Secondhand Laptops

Penny Lane Computers buy and sell second hand laptops. Their range varies from week to week, so call for details of laptops on offer.

LAPTOP PROBLEMS

Laptops are portable computers, because they are portable they can be more easily damaged than a PC that is located in static location. Typical faults for laptops are as follows:

Dead Battery

Remove the battery and try and boot with the power supply connected

Dead Power Supply

Check the power supply with a voltmeter-replace where necessary

CD/DVD Installed in a Drive

The laptop will try and boot from the CD/DVD drive first, so if you have a CD/DVD installed it may prevent the laptop from booting

Motherboard Blown

The largest and most expensive board on a laptop is the 'motherboard', when damaged, the only cause of action is replacement. Different laptop styles have different motherboards. Some motherboards can prove difficult to source.

Faulty Hard Disk Drive

One thing in life is guaranteed 'All hard disks will fail one day' why? Because they use moving parts. A faulty hard disk will stop a laptop from powering up. A tell tale sign is that you can hear a 'ticking' sound when they the laptop tries to boot up.

Faulty RAM

Faulty RAM will stop a laptop powering up. If you upgrade the RAM on a laptop or use different RAM sticks with different speeds it will affect the running of the laptop.

Power Socket Damaged

Laptop power sockets are easily damaged. Why? Because people trip over the power leads, or people walk off with their laptop forgetting that it is plugged in.

Back Light Blown

The backlight on a laptop is a thin fluorescent strip the same length of the laptop screen and located at the bottom of the screen. Like any fluorescent strip they can blow. When they do the screen still works and images can be seen but they are very dim.

Back Light Power Invertor Blown

This has the same symptoms as the 'Back Light Blown' above. The Power Invertor provides the voltage for the fluorescent to light.

Cracked Screen

Screens are easily cracked due to objects falling on them, being trodden on, being dropped etc. Cracked screens can only be replaced, replacement screens can be expensive.

Water Damage

Due to the nature of using laptops, water damage is common, usually caused by spilling tea coffee coca cola over the keyboard which then seeps into the laptop, blowing the keyboard and the motherboard.

Faulty Keyboard

Typical faults are, one or a number of keys operate but nothing shows on the screen. The whole keyboard needs to be replaced.

Broken Keys

Heavy hands on keyboards or accidental damage can break individual keys resulting them in being missing. Individual keys can be replaced, without the need for the replacement of the whole keyboard.