PENNY LANE COMPUTERS – COMPUTER (PC) SERVICES

Workshop Repair Service

Penny Lane Computers (PLC) specialise in the repairs of all Computers, PCs, Desktops, Laptops and Macs. PLC have offices in both Ipswich and Norwich. PLC are one of the largest repairers of computer in the area. PLC have 3 different workshops in Ipswich and 1 workshop in Norwich. Customers can call into the Ipswich or Norwich office and speak to an engineer about their problems. Staff are courteous, polite and very knowledgeable. Estimates are given before any work is undertaken,allowing the customer to take full control of his/her costs with no hidden charges. All work is carried out by qualified engineers and estimates for repair work is given prior to the work  being carried out, leaving you the customer in control of the situation.

Insurance Quotations

Computers are expensive devices to have in the home and accidents do happen, particularly to laptops. Many home insurance policies cover computers and laptops for accidental damage. Penny Lane Computers provide an 'Insurance Quotations' service where they will strip down a damaged computer or laptop and provide a quotation on letter headed paper, that can be submitted to an insurance company for a claim of accidental damage. There is a charge for this service.

Trade In Your Computer (PC)

If your computer, PC or laptop is not repairable or just old, you can always trade it in against a new one. We can use the good parts from your old computer  to help repair some one else's. You can rest assured knowing that your old computer  is not just being scrapped and at the same time obtaining a discount on a new PC. Equally you can take your old computer home with you.

New Computers (PCs)

Penny Lane Computers stock a large number of computers  for use in the home or business. Their prices are competitive and their customer service and expertise is second to none.

Secondhand Computers

Penny Lane Computers buy and sell second hand computers. Their range varies from week to week, so call for details of second hand computers PCs on offer.

COMPUTER PROBLEMS

Computers, software, wireless networks, servers and broadband are complex in their operation. As a result people have problems and don't know how to resolve them. Penny Lane Computers have the motto TOTAL HOME AND BUSINESS SOLUTIONS for all IT. They believe that they can solve any IT issue and have the skills available to do so.
PLC have listed below typical problems experienced in the home with your computers, broadband, wireless networks and software. It is not expected to be the definitive guide but PLC believe that customers who can better understand their computers waste less time for both parties.

No Life at all

Power switched off on the wall, fuse blown in mains plug, power switched off on the back of the PC (some do and some don't have switches here). Power unit blown.

Dead Power Supply

Check the power supply with a voltmeter-replace where necessary

CD/DVD Installed in a Drive

The laptop will try and boot from the CD/DVD drive first, so if you have a CD/DVD installed it may prevent the laptop from booting

Motherboard Blown

The main board on a PC is the  'motherboard', when damaged, the only cause of action is replacement. Many different types exist, this is fairly skilled operation as CPUs have to be seated properly with heat paste and there are many pitfalls.

Faulty Hard Disk Drive

One thing in life is guaranteed 'All hard disks will fail one day' why? Because they use moving parts. A faulty hard disk will stop a laptop from powering up. A tell tale sign is that you can hear a 'ticking' sound when they the laptop tries to boot up. Hard\ drives are fairly easy to change but problems arise when trying to source drivers and other software when the customer does not have their original disks.

Faulty RAM

Faulty RAM will stop a laptop powering up. If you upgrade the RAM on a laptop or use different RAM sticks with different speeds it will affect the running of the computer.

Faulty Keyboard

Typical faults are, one or a number of keys operate but nothing shows on the screen. The whole keyboard needs to be replaced.

Broken Keys

Heavy hands on keyboards or accidental damage can break individual keys resulting them in being missing. Buy a new keyboard they cost very little these days.

Wireless Keyboards and Mice

The largest problem experienced with wireless keyboards and mice is that the batteries are flat, replace them first!

Faulty Mouse

Rollerball type -  covered in hair or dust, uncrew the ball and clean them out, or buy a new one they cost hardly anything, if you do buy a USB optical mouse, they cost a little more but they are far more effective.

Keyboard Wrong Type Set

If your keyboard is displaying the wrong keys on your screen then it has probably been set up wrong. Go to the Control Panel and set it up for English UK.